Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of the Truly, Truly Clean website. "Truly, Truly Clean," "we," "us," and "our" refer to the business identified on this website in Northwood, New Hampshire. Please read these terms before using the website. If you do not agree with them, please discontinue use.

The website provides information about commercial cleaning services, franchise opportunities, and charitable causes. These website terms do not replace a signed cleaning contract, franchise agreement, or other written agreement with us. For the services or transaction it covers, that separate agreement controls if there is a conflict with these website terms.

2. Enquiries, assessments, and quotes

You may use the website to request information or a free, no-obligation on-site assessment. Sending a form, email, or other enquiry does not create a service contract, reserve a cleaning appointment, or guarantee availability. An automated acknowledgement confirms receipt only, not acceptance of work.

Cleaning scope, frequency, location, access requirements, pricing, and start dates must be confirmed with us. A quote is based on the information provided and any assessment of your facility. Material changes to the requirements may require a revised quote, which should be agreed before additional work begins.

Service availability depends on your location and operational requirements. The website describes our services in New Hampshire, Northern Massachusetts, and Southern Maine; please contact us to confirm coverage for a particular property.

3. Service arrangements and communications

Payment schedules, invoicing, deposits if any, cancellation or rescheduling, refunds, and service remedies are governed by your applicable written quote or service agreement. These website terms do not introduce additional charges, cancellation fees, or a separate refund policy.

Provide accurate contact information and submit business enquiries only if you are authorized to do so. When you contact us, we may respond about your request using the details you provide. An enquiry does not itself authorize unrelated promotional communications.

For an existing service issue, contact your account manager or call us directly. Website forms are not an emergency reporting service. If a submission fails or you do not receive a response, please call or email rather than assuming an appointment has been arranged.

4. Franchise information

Franchise content is provided for general information. It is not an offer to sell a franchise or a solicitation to buy one. Any offer or sale is subject to applicable franchise laws, required disclosures, and a separate written franchise agreement. We will not offer or sell a franchise where applicable registration, filing, or disclosure requirements have not been met.

Submitting an enquiry does not approve you as a franchisee, reserve a territory, or create a partnership, agency, employment, or franchise relationship. Published investment ranges and descriptions are informational and may change; review the current Franchise Disclosure Document and proposed agreement for the applicable details before making a commitment.

Statements about the business model, demand, training, or growth are not a guarantee of revenue, profit, customer volume, or individual results. Obtain independent legal and financial advice when evaluating an opportunity.

5. Charitable links and donations

Our donation pages introduce the Marine Reconnaissance Foundation and Way to Health and link to their external websites. Donations are made directly through the relevant organization or its payment providers. Truly, Truly Clean does not collect or process donations through this website.

The recipient's terms govern donation processing, recurring gifts, receipts, cancellations, and refund requests. Confirm the recipient, amount, currency, recurring-payment settings, and any fees before donating. Questions about a gift or receipt should be directed to that organization.

Featuring a cause does not guarantee how a particular contribution will be used or whether it is tax deductible in your circumstances. Verify those details with the recipient and, where appropriate, your tax adviser.

6. Website content and intellectual property

The website's text, design, logos, photographs, video, and other materials belong to Truly, Truly Clean or their respective owners and are protected by applicable intellectual property laws.

You may browse, link to, download, or print reasonable portions for personal reference or to evaluate our services for your business, while retaining ownership notices. Other than as permitted by law or the rights holder, you may not republish, sell, modify, or commercially distribute the content, or use our branding in a way that suggests an unauthorized endorsement or affiliation.

Third-party names, trademarks, and content remain the property of their owners. No ownership rights are transferred by visiting this website.

7. Acceptable use

Please use the website lawfully and in a way that respects others. You must not:

• Submit false, unlawful, abusive, or unsolicited content, or impersonate another person or business.
• Provide another person's personal information without appropriate authority.
• Attempt unauthorized access, bypass security controls, introduce malicious code, or disrupt the website or its providers.
• Use automated requests or submissions that interfere with normal operation or harvest personal information.
• Infringe intellectual property, privacy, or other legal rights.

We may restrict abusive activity or access as reasonably needed to protect the website, its visitors, and our providers.

8. Privacy and third-party services

Our Privacy Policy explains how website enquiries and related personal information are handled. It also describes the form providers, embedded content, and external resources used by the site.

The website includes third-party forms, video, and links to social media, maps, and charitable organizations. These services may have their own terms, privacy practices, and availability requirements. Review their terms before using them. We do not control their content or operation, and linking to them does not transfer their responsibilities to us.

9. Accuracy, availability, and responsibility

We aim to keep website information useful and accurate, but content may contain errors or become outdated. Please confirm details material to your decision directly with us. We may correct or update website content, and access may occasionally be interrupted for maintenance, provider outages, or other reasons.

To the extent permitted by applicable law, the website and general information on it are provided "as is" and "as available," without a warranty that they will always be uninterrupted, error-free, or suitable for every purpose. This statement does not alter express commitments in an applicable service agreement.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising solely from use of, or inability to use, this website. Nothing in these terms excludes liability for fraud, willful misconduct, gross negligence, or any liability or consumer right that cannot lawfully be excluded or limited. Your rights and remedies under an applicable service agreement remain subject to that agreement and the law.

10. Governing law and resolving concerns

These website terms are governed by the laws of the State of New Hampshire, without applying conflict-of-law rules, except where mandatory law in your jurisdiction requires otherwise. This provision does not remove any non-waivable consumer protection or other statutory right.

If you have a concern about the website, please contact us so we can try to resolve it. This request does not prevent you from pursuing any remedy available under applicable law. A separate written agreement may contain different provisions for disputes relating to the services or transaction it covers.

11. Changes and other provisions

We may update these terms to reflect website changes or legal requirements. The "Last updated" date identifies the current version. Changes apply prospectively from the stated date and do not amend a separately signed agreement. Where notice or consent is required by law, we will provide or obtain it.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not waive the right to enforce it later.

12. Contact us

For questions about these terms, a quote, or an existing service arrangement, contact: